Event-specific policy first
Each organizer may publish an event-specific cancellation and refund policy. When a specific policy appears on an event page, checkout, ticket listing, or registration confirmation, that policy governs the order.
Cancellation & Refund Policy
How refunds and cancellations are handled
Refund eligibility depends on the cancellation and refund policy published for each event by the organizer. Where an event-specific policy is not shown, registrations are treated as non-refundable unless the organizer approves an exception.
Non-refundable cases
Convenience fees, payment gateway charges, taxes, and organizer-defined non-refundable components may not be refunded unless explicitly stated. Missed events, personal scheduling conflicts, and incomplete participation are typically non-refundable.
Organizer-led changes
If an organizer cancels an event or materially changes the event format, the organizer may choose to issue a full refund, partial refund, transfer, coupon, deferment, or other remedy according to the event policy and applicable law.
Refund timelines
Approved refunds are generally processed back to the original payment method within a reasonable banking timeline after the organizer or platform approves the request. Actual settlement time depends on payment partners and banking networks.
Support contact
For refund or cancellation support, write to support@bookmyultra.rungreen.in with your order details, event name, and reason for the request.